Payment Options & Refund Policy

Payment Methods

You can pay quickly and securely using multiple methods, including:

• Credit & Debit Cards (Visa, MasterCard, American Express)
• Apple Pay & Google Pay
• PayPal

Note: Depending on your destination plan or bundle, availability of payment methods may vary.

Voyage Credits — Our Internal Reward System

When you top up or join our referral program, you'll earn Voyage Credits — a simple way to save more while staying connected.

With Voyage Credits, you can:

• Buy data plans or recharge instantly
• Access discounts on selected bundles
• Track and manage your usage with ease
• Pay securely without re-entering payment details

A minimum of $1 = 100 Voyage Credits applies, and your balance is always visible in your SIM Voyage account.

Split & Combined Payments

You can partially pay for your plan with Voyage Credits and cover the rest with your preferred payment method. This gives you the freedom to use rewards while keeping checkout fast and flexible.

Refund Policy

We aim to make refunds fair and transparent:

• Refunds are available for unused SIM Voyage plans or add-ons purchased via our website/app within 30 days of purchase.
• Once a plan has been activated, partially used, or expired, it cannot be refunded.
• Voyage Credits are non-refundable and cannot be exchanged for cash or other credits.

If a technical issue or error occurs with your eSIM activation, you may request a credit or refund after our support team reviews the case.