This Privacy Policy explains how SIM Voyage Inc. ("SIM Voyage", "we", "our", or "us") collects, uses, and safeguards information when you access, visit, or interact with our mobile application ("App") and website ("Website"), or other products and services that we may provide ("Services").
In this document, "personal data" means any information, whether alone or combined with other data, that can directly or indirectly identify an individual (for example: name, email address, phone number, or government-issued ID).
We advise reading this Privacy Policy alongside the Consumer Terms of Service, Business Terms of Service, or other service-specific terms that may apply to you.
Additional notices or contractual provisions may apply depending on how you use our Services.
By creating an account, accessing or using the App, the Website, purchasing data plans, security features, or other services provided by SIM Voyage Services, you acknowledge and agree to this Privacy Policy. If you do not agree, you must not access or use our Services.
Who We Are
SIM Voyage Inc. is a company registered and operating under the laws of the United States. For the purpose of data protection and regulation, we act as the data controller responsible for handling your personal data.
1. Processing of Personal Data
We only process personal data to the extent necessary to provide, improve, and secure our Services, and to comply with legal and contractual obligations. The categories of data we may collect and process include:
Account and Registration Data
- Name and email address: Required to create and maintain an account, recover login credentials, and provide access to the Services.
- Identity documents (when legally required): In some jurisdictions, copies of official documents (passport, ID card, etc.) may be requested to comply with regulations.
Order and Transaction Data
- Information related to your purchase, such as chosen Data Plan, duration, payment currency, order status, and approximate location derived from IP address.
Experience Bookings (if applicable)
- Identification details: e.g., name and billing address.
- Contact information: email address and phone number.
- Booking details: date, time, number of participants, and other relevant information.
- Payment information: provided to execute payments (see "Payment Data" below).
- Communications and feedback: reviews, ratings, or any content you submit in connection with your booking.
- Travel documentation: in limited cases, additional details such as passport or ID numbers.
If you share booking details with co-travelers by providing their contact information, you are solely responsible for obtaining their consent before sharing it with us.
Business Account Data
For business accounts, we collect details of company representatives, such as name, role, contact information, and related professional details.
Payment Data
- Payment details required to process transactions, such as billing address, cardholder name, payment card information, IP address, and purchase history.
- Location details (country, state, or region) to comply with tax requirements.
- Fraud-prevention checks using payer information and device identifiers.
Communication Data
- Email address: used to send essential updates, respond to requests, and, where permitted, send offers or surveys (with opt-out options).
- Support inquiries: information provided to our customer support team to resolve issues.
- Email campaign data: whether messages are opened, links clicked, or unsubscribed.
- Chatbot interactions: including IP address and device information for support purposes.
Website and App Data
- Service usage data: information about how you interact with our Services.
- Access logs: IP address, browser type, operating system, timestamps, and similar information for performance, reliability, and security monitoring.
- Cookies and similar technologies: used to operate the Website, analyze performance, personalize experiences, and track referrals from partners. More details can be found in our Cookie Policy.
2. Why We Process Your Data
We process personal data for the following purposes:
- To provide and manage our Services;
- To process and secure payments;
- To meet legal and regulatory requirements;
- To protect against fraud and abuse;
- To communicate with you regarding your account, orders, or support requests;
- To improve our App, Website, and overall customer experience;
- To send promotional content where legally allowed.
3. Legal Basis
We rely on different legal bases depending on the nature of processing, including:
- Contractual necessity – providing Services you have requested;
- Legal obligations – compliance with applicable laws and regulations;
- Legitimate interests – improving Services, preventing fraud, and securing networks;
- Consent – for certain optional uses such as marketing communications.