Privacy Policy

1. Introduction

Welcome to SIM Voyage (operating under Interglow LLC, "we", "us", or "our"). We are a global eSIM provider delivering secure, high-speed digital connectivity for travelers, businesses, and remote users. We are committed to protecting your privacy and handling your personal data in a transparent, fair, and lawful manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information and your rights in relation to that data.

By using our services (including our website, mobile applications, account portal, and support services—collectively, "Services"), you agree to the terms of this Privacy Policy.

2. Data We Collect

2.1. Information You Provide

• Account and Identity Data: name, email address, postal address, phone number, company name (if applicable), billing/shipping address, payment details (processed via third-party payment processors), and account-creation credentials.
• Transaction Data: purchase history, plan activation details, usage records (e.g., data usage, gigabytes consumed, connection duration).
• Support Data: correspondence via email, chat, ticket systems, or phone (including inquiries, complaints, and feedback).

2.2. Automatically Collected Data

• Device & Technical Data: device type, operating system, browser type/version, mobile network operator, IP address, SIM or device identifiers, eSIM profile IDs, and system logs.
• Usage Data: dates/times of access, session duration, pages visited, interactions, analytics events.

2.3. Third-Party and Aggregated Data

• Analytics Providers: anonymized or pseudonymized usage statistics and performance data (e.g., Google Analytics, Firebase).
• Service Providers: demographic or geographic data to optimize network provisioning and user experience.

3. How We Use Your Personal Data

We use your information to:

• Provide, maintain, and improve our Services, including account management, eSIM provisioning, and connectivity support.
• Process orders, payments, refunds, and manage billing.
• Communicate with you about your account, transactions, plans, and updates.
• Monitor and analyze usage patterns to enhance performance, reliability, and offerings.
• Provide customer support, troubleshoot issues, and respond to inquiries or legal requests.
• Comply with legal obligations and protect rights, safety, or property.
• Send marketing communications—only if you have opted in (you may unsubscribe anytime).

Legal Bases for Processing (where applicable)

• Contractual Necessity
• Legitimate Interests
• Consent
• Legal Compliance

4. Disclosure of Your Information

• Service Providers & Subprocessors: payment gateways, hosting/cloud, CRM, analytics, email delivery, help desk, compliance tools.
• Affiliates & Partners: for operational or marketing purposes (with equivalent privacy standards).
• Legal Authorities: when required by law or to protect rights.
• Business Transfers: mergers, acquisitions, restructuring, or asset sales.

We do not sell your personal information.

5. International Transfers

Your data may be processed or stored outside your country, including the USA or EU. We implement appropriate safeguards (e.g., Standard Contractual Clauses) where required.

6. Data Security

We implement technical and organizational measures including encryption, access controls, secure credentials, and regular assessments. No system is completely secure; please contact us if you suspect a breach.

7. Data Retention

We retain data only as long as necessary for Services, legal obligations, dispute resolution, and record keeping. When no longer required, data is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, update, or delete your personal data.
• Correct inaccuracies or restrict processing.
• Object to processing (e.g., marketing).
• Withdraw consent.
• Request your data in a portable format.

To exercise rights, contact us. Identity verification may be required.

9. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from minors. Please contact us if you believe we collected data from a minor.

10. Third-Party Links

Our Services may include external links. We are not responsible for their privacy practices. Please review their policies before providing information.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted with the updated date and may be sent via email or in-service notification.

12. Contact Us

See the contact details in the bottom of this page